Refund & Returns Policy

Product: AFS (Auto Fire Stop) Fire Extinguisher Ball
Company: Speciality Geochem

At Speciality Geochem, we are committed to ensuring your satisfaction with our product — the AFS (Auto Fire Stop) Fire Extinguisher Ball. We offer refunds and accept returns under specific conditions to maintain fairness and transparency.

✅ When You Are Eligible for a Refund or Return:

1. Damaged Product on Delivery
   If the product arrives damaged or defective, you are eligible for a full refund or a replacement. Please contact us within 3 days of delivery with clear photos of the damage.

2. Product Not Delivered
   If your order has not been delivered within the expected time frame, and there is no tracking update or confirmation, we will provide a full refund.

3. Genuine Customer Concerns
   If you no longer want the product due to a genuine issue (e.g., wrong item ordered by mistake or other valid concerns), you may request a return within 7 days of receiving the product. The product must be unused, undamaged, and in original packaging.
   Note: In such cases, the return shipping cost may need to be covered by the customer.

📦 Return & Refund Process:

To request a return or refund, please contact us with the following:

• Your Order Number

• Reason for return/refund

• Supporting photos (if applicable)

📞 Phone & WhatsApp: +91-9610251841
📧 Email: afsfireball@gmail.com
🌐 Website: https://afsfireball.com/

⏱️ Processing Time:

• Refunds are processed within 7–10 business days after the returned item is received and inspected.

• Replacements are shipped within 3–5 business days after approval.

⚠️ Important Notes:

• Returns sent without prior approval will not be accepted.

• No refunds will be issued for products that are used, misused, or damaged after delivery.

• Refunds will be credited to the original payment method only.